Refund Policy

1. Our 14-Day Satisfaction Policy

We want you to be satisfied with your Hardero order. You may request a return and refund within 14 calendar days of receiving your order. This right applies regardless of reason.

2. How to Initiate a Return

To initiate a return, contact our team within 14 calendar days of receipt:

• Email: info@fitdrmotionen.shop
• Include your order reference number, full name, and reason for return.

We will provide return shipping instructions within 2 business days of your request.

3. Conditions for Return

• The return request must be made within 14 calendar days of the date of delivery.
• Products should be returned in their original packaging where possible.
• Opened products are eligible for return under our satisfaction policy - we do not require an unopened product.

4. Refund Processing

Once we receive your returned product, we will process your refund within 5-10 business days. Refunds are issued to the original payment method or, where COD was used, via bank transfer to an account you provide.

5. Non-Returnable Items

Items that cannot be returned include products that have been damaged by misuse, or items returned after the 14-day period without prior authorisation.

6. Shipping Costs

Original shipping costs are non-refundable unless the product was delivered in error or was defective. Return shipping costs are the customer's responsibility unless the item was defective or incorrectly sent.

7. Consumer Rights

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Fair Trading Act 1986. This 14-day policy is consistent with the EU Consumer Rights Directive 2011/83/EU for customers in applicable jurisdictions.

8. Contact

Oakmont Wellness Ltd · Level 4, 22 Fanshawe Street, Auckland CBD, 1010, New Zealand · info@fitdrmotionen.shop